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What is your role and how long have you been with the company?
I started with Manntech NA in 2013. When Alimak Group acquired Manntech and Cox Gomyl in 2017 I moved to Texas from New Jersey to help with the merger transition for the companies, technicians and systems.
I am currently the Service Support Manager. I have 4 service coordinators reporting to me (2 on the Alimak Group side and 2 from Tractel). I am also the Sales manager for the South East United States.
What is your favorite part of your job?
I have always enjoyed getting to know my clients, through emails but most importantly over the phone. The fabulous part of my sales job (which I started this past September) is getting out to visit clients. It has been great to meet people in person that I have only had a virtual relationship for years with. I find that talking to clients (in person or on the phone) is much more personal than emails. The client feels that Alimak Group cares for them, their needs with this personal touch.
What is your biggest accomplishment at work?
I had been a service coordinator for years. With the addition of Tractel to the Alimak Group family the responsibilities increased. I was promoted to Service Support Manager and hired the 2 Alimak Group service coordinators and have been working with the 2 Tractel coordinators to manage clients needs, scheduling of services, invoicing, etc. It is an ongoing job as we fully integrate the Tractel clients into the Alimak Group Salesforce system.
An anecdote during your tenure?
In 2019 a new Manntech BMU was installed in Houston, TX at the AIG building. It was the first time I was onsite to witness an installation of a BMU. Even more exciting because the lift was by helicopter. I was able to see all the work that is involved with knowing what parts can be lifted and the sequence to have them installed. I saw our technicians work tirelessly in the summer heat to piece the BMU together. Truly an awesome experience that not everyone in our business can be part of.